Policies

Return and Exchanges- All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. You may contact us within 5 business days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value. If you choose to exchange your purchase for an item of lesser value, there will be no refund for the difference in price. Items are authentic vintage and are subject to imperfections but most are thrifted to perfection. 

Shipping policy- ORDER PROCESSING TIMES

Orders typically take 5-7 business days to process before they are shipped -- Holidays and Weekends are excluded. Please keep this in mind before ordering. There is a chance that the processing time will be longer than 5-7 business during Sales and Holidays. Due to COVID-19 please wash items before wearing, and also be aware that shipping is affected due to COVID-19. 

SHIPPING

ALL DOMESTIC ORDERS ARE SHIPPED VIA USPS. Orders typically take 2-3 business days to arrive - Inclement weather, distance from sender, or a variety of other unforeseen circumstances may make this time longer. Once you have your tracking, please contact USPS with any issues with delivery times. orders are applicable for express shipping.

If you suspect your item has been mis-delivered or lost -- PLEASE put in a claim with USPS BEFORE sending an email to jamaltownes13@gmail.com. We cannot assist with lost or delayed packages without a claim number. 

INTERNATIONAL SHIPPING 

International packages arrive within 2-3 weeks

In some cases, it takes up to 30 days for international delivery.

WE ARE WORKING ON FASTER SHIPPING TIMES AND THANK YOU FOR YOUR PATIENCE.

STRESSEDBYLONZOLLC POLICY- Same policy applies. If you want a personal shopped pair of jeans or other items, please inquire about those services through the StressedByLonzo tab. Thank you.